Q & A - Policies
Our goal is to make your shopping experience easy and enjoyable. Have a question? If you don't find the answer below please feel free to contact us.
Do BENEBOON boxes ship as shown?
Your order will contain all of the items shown in the set photograph. There are some sets that offer variants, and you can select an alternate product.
This order is a gift, how does it ship?
All of our orders are shipped in our signature box, with each item tightly packed and colorfully wrapped inside. We take great pride in delivering a fabulous unboxing experience. We offer gift wrapping for no additional charge, but know that our gift box is eye candy enough! We never include receipts in our packages.
Can I include a personalized note in my order?
Yes, we include a complimentary hand-written card with your customized message.
Do the gift sets change?
Yes! We are growing and evolving, and always open to change. Any adjustment made is for the purpose of giving our customers a better experience.
Can I make changes to the sets?
All of our curated sets come with the items shown. However, if you would like to create your own combination, we are happy to work together to create a custom box. Please contact us if you would like to do so.
Where do you ship?
We ship within the United States.
What does it cost to ship?
Shipping costs depend on the speed at which you select for delivery and the size of the package. We offer special UPS rates for your packages, and offer Ground Shipping as well as priority options.
How long until my package arrives?
We ship out on business days with UPS. Standard Ground Shipping takes 2 -10 business days depending on location. We are located in NY state. We also offer additional options for 2nd Day and Next Day deliveries. For Next Day, orders must be submitted before 12pm.
Can I track my order?
Yes, you will receive a confirmation email with tracking information.
What is your return policy?
We have a no return, no exchange policy. Don't let this scare you, our products are wonderful and we know you or the gift recipient are going to love them! If you receive a damaged product, please contact firstname.lastname@example.org or let us know on the Contact Us page and we will absolutely make it right!
Do you offer party or corporate gifts?
Please send us a message via our Contact Us page with basic information, event date and approximate number of gifts needed, to start the conversation. We will get back to you ASAP.
We promise to never share or sell any of your information with another party.